Étiquette : problem solving
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Our small everyday wins boosted by an AI trained on our real-world data
Initially, the challenge was about scaling At our software publishing company, our customer base is growing every day (which is good news), and we are therefore faced with the ongoing challenge of providing the same quality of customer support without increasing the size of our teams proportionally. This is a classic scalability issue faced by…
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Tech leadership: turning problems into learning opportunities
Why do tech leaders need to be problem solvers? There is no shortage of problems in tech: bugs, incidents, breakdowns, security breaches, slowdowns, misunderstandings with product teams, project delays, technical debt, etc. And the impacts are far from insignificant. Most of the time, they have a direct impact on customers (dissatisfaction, risk of churn), employees…
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Leadership tech: transformer les problèmes en apprentissages
Pourquoi les leaders de la tech doivent être des problem solver ? Les problèmes dans la tech, ça ne manque pas: bugs, incidents, pannes, failles de sécurité, ralentissements, incompréhensions avec les équipes produit, retards dans les projets, dette technique, …. Et les impacts sont loin d’être anodins, ils ont la plupart du temps un lien…