Étiquette : problem solving
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48 days without an incident.
2 years ago, that would have been unthinkable. Customers impacted before our monitoring even fired an alert. Teams constantly interrupted. Firefighting. What changed? No massive hiring, nor technical overhaul nor new AI silver bullet. A rigorous approach, clear standards, and a lot of stubbornness. Looking back on 2 years of work.
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Our small everyday wins boosted by an AI trained on our real-world data
“AI will replace support teams!” In practice, what we have observed is more nuanced. No revolution, but rather pragmatic experimentation bringing modest, continuous improvements that are, above all, firmly rooted in reality. AI is not the solution, but rather an accelerator for a continuous improvement process that is already in place.
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Tech leadership: turning problems into learning opportunities
What if the role of a tech leader wasn’t to solve all problems… but to turn them into real learning accelerators for the team? In this new article, I explain how to transform every obstacle into an opportunity for collective progress, using a structured approach—rather than reflexes guided by our biases.